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FiorVino.com - Shipping Policy
Shipping Areas - FiorVino.com currently ships to all European countries. We do not ship to the United States of America or other specified locations. For a complete list of places we do not ship to, please refer to the information provided at checkout.
Shipping Methods and Delivery Times - We offer a single shipping method via courier. Delivery times are indicated on our website according to each destination. Please check the specific delivery time for your country on the Shipping Information page.
Shipping Costs
For orders above €69, most destinations qualify for free shipping.
For orders below €69, shipping costs are calculated based on the destination country and will be displayed at checkout before you complete your purchase.
Customs and Import Duties - All international orders outside the EU may be subject to customs duties and import taxes, which are levied once the package reaches the destination country. These charges must be borne by the recipient. FiorVino.com has no control over these charges and cannot predict their amount. For more information, please contact your local customs office.
Order Processing Time - All orders are processed within 2-3 business days. Orders are not processed or shipped on weekends or public holidays.
Tracking Your Order - Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through our courier partner's website.
Packaging - FIORVINO uses its own safe, certified wine boxes made from recycled paper with almost 0% possibility of breakage. The boxes are eco-friendly and sealed with branded masking tape to ensure secure delivery.
Address Accuracy - Please ensure that you provide accurate and complete shipping information. FiorVino.com is not responsible for delays or lost packages due to incorrect or incomplete addresses.
Delivery Issues - If you encounter any issues with your delivery, please contact our customer service team at support@fiorvino.com. We will do our best to assist you with any problems related to your order.
Returns and Exchanges - For information on returns and exchanges, please refer to our Returns Policy.
Contact Us - If you have any questions or concerns about our shipping policy, please contact us at support@fiorvino.com.
Thank you for shopping with FiorVino.com!
What is your shipping Policy?
What is your shipping Policy?
Is it possible to pay on delivery?
FIORVINO accepts online payments through credit card
Be sure to click "Apply" to activate it. Please note that only one code can be used per order. Remember to review the terms of the discount, such as minimum spend, expiration date, and any excluded products.
I have a discount code: how do I use it?
To use your discount code, enter it in the designated box on the cart page before proceeding with payment.
Notify Us: Email support@fiorvino.com to withdraw. Include your decision and order details.
Prepare and Send: After receiving the RMA number, securely pack the product in its original FiorVino box and clearly label it, then ship it to the provided address.
Cover Costs: You are responsible for return shipping costs.
Receive Refund: Refunds are processed within 30 days upon receipt and inspection of the return, ensuring products are returned intact and well-sealed.
Please ship the item back promptly to ensure it meets the return window. Consider transport insurance for protection against loss or damage.
How do I return a product?
To initiate a return within 14 days:
Once the order has been dispatched, it cannot be canceled; however, you can follow our return process if changes are needed after shipping.
Can I cancel or modify an existing order?
Yes. You can cancel or modify an order directly through the 'My Account' section under 'My Orders' on our website, as long as it has not yet been shipped.
For orders within Italy, expect delivery within 48 to 72 hours after receiving the order confirmation email. For international orders, delivery typically takes no more than 4-5 business days, although this can vary by destination country.
What are the delivery times for my order?
We aim to dispatch your order to the courier within 24 hours.
Our packaging is eco-sustainable, certified Plastic Free, and fully recyclable. Our effective packaging ensures a breakage rate of only 0.003%, highlighting our commitment to both product safety and environmental responsibility.
How do you ensure the safety of my wine bottles during shipping?
We use specially designed cardboard packaging that is tested to protect the bottles from impacts.
You can adjust the quantities as needed. Once you're ready to purchase, proceed to checkout and follow the instructions to fill in your shipping address. Your order will be delivered directly to your specified address via courier.
How can I place an order?
Placing an order on FIORVINO.com is straightforward. Simply browse our selection of wines and olive oils, choose the products you like, and add them to your cart.
Each product is crafted using high-quality standards that blend traditional methods with state-of-the-art facilities, ensuring exceptional taste and authenticity. Our commitment to sourcing directly from the producers not only guarantees the best Italian experience but also supports the integrity and traceability of each bottle and oil we sell.
How are your wines and olive oils sourced?
At FIORVINO, we meticulously select our suppliers to ensure that we only offer Italian wines and olive oils that are authentically produced within their respective wineries.
We carefully select our products to ensure they meet stringent organic and biodynamic standards, providing our customers with high-quality, sustainably made choices that cater to health-conscious and environmentally aware consumers.
Are there organic or biodynamic options available?
Yes, FIORVINO offers a diverse selection of natural wines and extra virgin olive oils that include options from both organic and well-renowned biodynamic farming practices.
Please email support@fiorvino.com with your order number and photos of the damaged items.
I received one or more damaged products, what should I do?
We're here to help and will assist you promptly.
Include your order number and photos showing the production batch of the received products, and we will gladly assist you.
If the wine I purchased tastes corked, how can I report it?
If you encounter this issue, please email us at :